We are Passionate
IN GIVING YOU moments
of
joy
We offer unique Ready-to-Gift sets, curated from exclusive brands for every personal or festive occasion. We deliver happiness and excitement all year round!
We offer unique Ready-to-Gift sets, curated from exclusive brands for every personal or festive occasion. We deliver happiness and excitement all year round!
Browse through our list of stores and pick a set containing authentic products inspired by modern times and beautifully presented to indulge the receiver.
Moments Store is an online marketplace for gift sets, building connections between people who sell and buy gift items. Become part of our collective vision to be one of the top alternative destinations for gift seekers and make gift-giving a seamless, joyful experience and the road to improving relationships.
Tap Into
The
Gifting Market
Gain More Sales With
Less Hassle
Reach More Buyers
Over at Passionation.co, we believe in the strength of community and the rewards it holds. Echoing that belief closely, Moments was created to bring together a passionate community of amazing brands – both established and upcoming local makers and creators, to form meaningful social and discovery commerce experiences for both sellers and buyers.
Moments also aims to revolutionise the way consumers shop by providing a unique interactive, content-driven, discovery-based shopping experience to easily find niched and quality products for their loved ones. The close collaborations we have with our merchants help to create an ecosystem of diverse “direct to consumer” products at highly competitive prices.
We believe every product tells a story. And it is an important tool to connect people, make memories, and transform relationships. Hence, we at Moments work to enrich this experience for you.
Whether you’re buying something to treat yourself, sending a gift to a new neighbour or to a newly married couple, celebrating a birthday, or letting a friend know you’re thinking of them, Moments is honoured to help.
About Us
What is Moments by Passionation.co?
Orders
How do I place an order?
How do I know if my order went through?
Once you’ve successfully placed your order, you will receive an email containing the details of your order.
Can I make changes to or cancel my order once it’s been placed?
Once you successfully make an order, any changes to your order will no longer be possible. We always suggest reviewing your cart and shipping details carefully before you check out!
Delivery
How much is the shipping fee? And how long does it take to process and ship out my order?
Please refer to the shipping policy under each merchant’s store.
How can I track my order?
You may check from your mailbox, we will notify you through emails for your order progress.
Payment
What kind of payment method can I use at https://moments.passionation.co/ ?
Currently we accept debit/credit card payment via iPay88.
Refunds, Returns and Exchanges
What is the return and refund policy?
Please refer to the refund policy under each merchant’s store.
THIS AGREEMENT is made on the day stated in Section 1 of the Schedule
BETWEEN
INNITY SDN. BHD. [Company No.: 199901025800 (500700-X)], a company incorporated in Malaysia, and having its principal place of business located at C501 & C502, Block C, Kelana Square, 17, Jalan SS7/26, Kelana Jaya, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia (hereinafter referred to as “INNITY”) of the one part;
AND
The party with the particulars set out in Section 4 of the Schedule (hereinafter referred to as “Merchant”) of the other part.
INNITY and Merchant may each be referred to as a “Party” and collectively referred to as the “Parties”.
WHEREAS;
The Parties agree in consideration of the mutual promises contained in this Agreement.
Agreement means this agreement and schedules attached hereto, as amended from time to time in accordance with the provisions contained herein.
Applicable Law shall mean all applicable laws, statutes, ordinances, rules, regulations, guidelines, policies, and other pronouncements including amendments thereof having the force of law by court, tribunal, Governmental Authority, ministry, department, commission, or any judicial forum.
Business Day means a working day that is not Saturday, Sunday or a public holiday in Kuala Lumpur and Selangor Darul Ehsan, Malaysia
Buyer shall mean any individual, group of individuals, firm, company, or any other entity placing an order to purchase the Merchant Products on Moments for their own use.
Commencement Date means the date as stated in Section 1 of the Schedule or such other date as may be mutually agreed by the Parties.
Confidential Information means all information of any kind, whether in machine readable or visually readable form, oral or otherwise and whether or not labelled as “Confidential”, including but not limited to user data, personal data, technical information, data, know-how and information relating to either party's business, terms of this agreement, source code, marketing strategies, financial condition and operations and submitted or howsoever made available by or on behalf of one party to the other, whether before or after the Commencement Date, for the purposes relating to or in connection with this Agreement.
Intellectual Property Right (IPR) means patents, copyright, moral right, trademark, service marks, logos, commercial names, logo identity, logo guidelines, domain names, patents, designs, business processes, semiconductor topography rights or industrial property, know how, software, programs, process, source code, concept, idea, systems, process flow, inventions, formulae, confidential or secret processes, trade secrets, any other protected rights or assets and any other intellectual property right arising under any Applicable Laws and all ancillary and related right, including all rights of registration and renewal and causes for action for violation, misappropriation or infringement of any of the foregoing.
Listing Price means the total amount payable or paid for a Merchant Product.
Merchant Materials means all Merchant trademarks, tag lines, punch line, Merchant Content, Product Information, information, data, materials, and other items provided or made available by Merchant to INNITY or its Affiliates or Service Providers.
Merchant Transaction means any sale of a Merchant Product on Moments excluding Shipping Charges and any Taxes.
Need To Know means the necessity to have access to Classified Information in the scope of given official duties and/or for the performance of a specific task and/or is required by law.
Order Information means, with respect to any Merchant Product sold on Moments, the following information: the name of the customer, customer email addresses, the name of the recipient, the shipping address, the quantity to be shipped, and any special comments included by INNITY in its discretion.
Party means either INNITY or the Merchant, taken in context.
Parties means both INNITY and the Merchant which include their successors in title.
Sales Revenue means total amount collected by INNITY including all Shipping Charges and any Taxes separately stated and charged.
Taxes means all applicable taxes, including but not limited to sales tax, service tax, value-added tax or tax of similar nature imposed by the relevant tax authorities in Malaysia under the law.
Term means the period referred to in Section 2 of the Schedule.
The Agreement shall be in effect from the Commencement Date, and shall continue for the Term or until this Agreement is terminated by either Party in accordance with the provisions of this Agreement. This Agreement shall automatically be renewed on identical terms to this Agreement for another one (1) year and every succeeding one (1) year period (“Extended Term(s)”) unless terminated by either Party giving to the other not less than thirty (30) days’ written notice prior to the expiry of the Extended Term(s).
Merchant agrees and acknowledges that it will be solely responsible for any sale of Merchant Product to Buyer that is not in accordance with the order of Buyer or INNITY Policies. Merchant further warrants to resolve all Buyer service issues in connection with such sale or delivery of Merchant Products.
Merchant will ensure there is equality between the offerings (e.g. listing price and other terms including but not limited to the discounts, minimum price, warranties, return and refund policies, after sales service etc. regarding the sale of the same Merchant Product) by Merchant on other ecommerce platforms and offerings on Moments.
INNITY Fees: With respect to each Merchant Transaction, Merchant will pay INNITY the fees at the applicable percentage, more specifically covered under the Annexure A. Prior to each Payment Date, INNITY will raise an invoice towards the INNITY Fees as per the prevailing rates) due to INNITY for the relevant Settlement Period.
INNITY may undertake merchandising, promotion and digital marketing of INNITY Moments and Merchant’s Online Store including Merchant Products as solely determined by INNITY including via the INNITY Connected Properties or any other functions, features, advertising, or programs on or in connection with Moments. Merchant acknowledges that INNITY will have complete rights of approval and ownership over the creative content, themes, sales literature, copy and layout of all advertising and promotional materials and programs, trade materials, business cards, invoices, stationery and other printed matter relating to such merchandising, promotion and marketing activities. Depending on mutual agreement between the Parties, INNITY reserves the right to charge a fee from Merchant for its promotion and marketing of the E-commerce Store and Merchant Products.
Merchant acknowledges that INNITY’s role under this Agreement is limited to managing the Moments for the display of the Merchant Products and other incidental services to facilitate online transactions between Merchant and the Buyers and hence INNITY is merely an intermediary under the terms of Electronic Commerce Act, 2006 and rules thereunder. The transaction for sale of any of the Products is a bipartite contract between Merchant and the Buyer and INNITY neither will have any obligations or liabilities in respect of such contract nor shall INNITY hold any rights, title or interest in the Merchant Products. INNITY will also not be responsible for any unsatisfactory performance or any actions or inactions or omissions by the Merchant including delays, defects or wrong information.
Each Party shall indemnify and hold the other Party, its officers, agents, directors, stockholders and employees free and harmless from and against any and all damages, liabilities, costs and expenses, including attorney’s fees, resulting from its breach of the warranties, representations and obligations, contained in this Agreement.
This Agreement shall be governed in all aspects by the laws of Malaysia and all parties hereby submit to the exclusive jurisdiction of the Malaysia courts in Kuala Lumpur and all courts having jurisdiction in appeal therefrom.
We may change this contract from time to time in order to comply with Applicable Law. In case of any amendments, Supplemental Agreement is to be entered between INNITY and Merchant through written consent by both parties.
Annexure X
Personal Data Protection
In respect of Personal Data, each Party agrees and warrants that it shall:-
Except that the confidential information is:
Accountability
We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We assure all our customers that we would be accountable for our organisation’s compliance with our Privacy Policy.
Accuracy
We assure our customers that all personal information collected is accurate and kept up to date. We
do not maintain duplicate copies of personal information in different systems.
We do not share this information with external parties except to the extent necessary to complete
the order or to provide services where the external party is acting on our behalf and has no
independent right to use the information we provide.
We maintain the privacy of your information by having appropriate security safeguards in place and
adhere to policies that prevent the unauthorised use of your personal information.
Consent
We do not collect sensitive information from our customers. We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.
Challenging Compliance
Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures will be taken to amend policies and procedures if a complaint is found to be justified.
Limiting Use, Disclosure and Retention
We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd
party. We do not send unsolicited marketing emails to our customers. Customers will occasionally
receive email on special promotions we hold. Out of respect for the privacy of our users, users may
opt-out of receiving these communications by choosing to unsubscribe themselves.
We do not keep personal data for longer than is necessary for those purposes for which they are
collected.
We have developed guidelines and implemented procedures to govern the destruction of personal data
that are no longer required to fulfill the identified purposes.
We do not use web-bugs or any other tracking technologies to collect information from users of our
website.
We will not display or make publicly available, whether through online directories, customer lists
or otherwise, the personally identifiable information collected.
Safeguards
We assure our customers that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage. Only authorised personnel have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.
Security
Moments by Passionation.co is committed to protecting the confidentiality and integrity of personal information you submit. Our secure server encrypts all personal information (including name, address, credit card number and contact details) so that it cannot be read as the information travels over the Internet. The advanced technology employed by Moments by Passionation.co ensures that it is virtually impossible for our users’ credit card information to be used fraudulently.
Secure Socket Layer (SSL) Encryption
Industry standard security measures are used which are made available through your browser called
Secure Socket Layer (SSL). SSL protocol is used to safeguard your sensitive personal information,
including your credit card number, during online transactions. Using this widely accepted form of
encryption, your transaction is secured when the information travels from your personal computer to
the computer processing your request.
As users enter the payment information, it is captured on a page that uses the SSL protocol by
default. All personal and financial information is encrypted as it travels over the Internet. All
financial information is stored in encrypted form on our servers. The server is also not accessible
through the Internet. Credit card security is an issue of top priority for our company.